ZeenTree Terms and Conditions

 

ZeenTree, having its registered address at Unit Nos. 2804 and 2805, Plot No. BB1, Mazaya Business Avenue, JLT, Dubai, P.O. Box: 634312, U.A.E. and also carrying on business as Zeentree (“Zeentree”, “our”, “we”, “us”)

Website terms and conditions of subscription.

This page tells you information about us and the legal terms and conditions (Terms) on which we sell subscriptions for original articles and news reports (Subscriptions) on our website (our site) to you. Subscription means any one of the Subscriptions.

These Terms will apply to any contract between you and us for the sale of Subscriptions to you (each a Contract). Please read these Terms carefully and make sure that you understand them before procuring any Subscriptions from our site.

You should print a copy of these Terms for future reference.

We reserve the right to amend these Terms from time to time as set out in clause 5. Every time you wish to procure or upgrade any Subscriptions, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

 

  1. INFORMATION ABOUT US
    1. Our site www.zeentree.com is operated by Sekari. JLT, a company registered in the United Arab Emirates under registration number JLT4405. Our registered office is at Units 2804 and 2805, Plot No. BB1, Mazaya Business Avenue, Jumeirah Lakes Towers, Dubai, P.O. Box No. 634312, United Arab Emirates, and we also carry out business under the name Zeentree (“Zeentree”). Our main business address is the same as the address mentioned above.
    2. To contact us, please see the contact information which is provided on our site at Unit 2804, Mazaya Business Avenue BB1, Jumeirah Lakes Tower.
  2. IF YOU ARE A CONSUMER
    1. You may only order Subscriptions from our site if you are over 18 years old.
  3. IF YOU ARE A BUSINESS CUSTOMER
    1. If you are purchasing Subscriptions on behalf of a business, you confirm that you have authority to bind that business and that you will provide us with supporting documentation within two (2) working days on request.
  4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. For the steps you need to take to purchase Subscriptions on our site, please see the following section of our site www.zeentree.com
    2. Our order process allows you to check and amend any errors before submitting your order for a Subscription to us. Please take the time to read and check your order at each page of the order process.
    3. Your Contract is complete and effective upon your purchase of a Subscription with us. On your purchase of a Subscription with us you will be sent confirmation by email (Subscription Confirmation).
  5. OUR RIGHT TO VARY THESE TERMS
    1. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    2. We may revise these Terms from time to time. Notification of the revised Terms will be deemed to be complete upon their publication on our site.
    3. The Subscriptions we offer may change from time to time, and each Subscription is bound by the terms and conditions that are in force at the time of the Subscription. Whenever we revise these Terms in accordance with this clause, we will publish the revised Terms on our site along with the relevant date. As mentioned above, notification of the revised Terms will be deemed to be complete upon their publication on our site.
  6. THE BRIEF
    1. On the completion of your first payment for a Subscription, you will be provided with an information request via email that will comprise your briefing to us regarding the categories, topic, themes or issues which are required for the content related your Subscriptions, the style and tone of voice, the languages you require the content to be in (based on the selection of languages offered by us from time to time) and any other information we may request (’the Brief’) which will then form the basis of the content to be provided as part of your Subscription (the ‘Content’). You will receive auto-reminders via email for four (4) working days for the completion and submission of the Brief. If no response is received on the completion of six (6) working days, then you will be contacted and prompted to complete the Brief. In any event, the Brief must be completed and submitted no later than fourteen (14) working days from the date of your first payment, failing which the Content will be created based on whatever related information is available at hand.
  7. CONTENT CALENDAR
    1. On receipt of the complete Brief or on expiry of ten (10) working days, whichever is earlier, we will commence preparing a content calendar which outlines the delivery schedule for the Content relating to your purchased Subscription (“Content Calendar”). The Content Calendar will appear via the Zeentree software that is provided to you within five (5) working days. We will provide you with technical support to integrate the Zeentree software and documentation on how to use the Zeentree software and what you can expect from us.
    2. Once you receive the Content Calendar, you will receive prompts via email or through the Zeentree software reminding you to review the Content Calendar and provide us with feedback. The flowchart attached as Schedule 1 lists out the various steps and timelines connected with your review and approval of the Content Calendar. You are entitled to submit up to two requests for changes to the Content Calendar within the stipulated timelines. If you do not provide us with any feedback on the Content Calendar within the stipulated timelines, it will be deemed approved and the preparation and delivery of your Content will commence (“Content Delivery Cycle”).
    3. If you raise more than two (2) requests for changes to the Content Calendar, then additional charges will apply as set out in the Rate Card and the provisions related to the Late Production Cycle will apply.
  8. CONTENT PRODUCTION DURING THE FIRST MONTH
    1. All items of Content will be delivered to you in entirety within ten (10) working days from the start of your Content Delivery Cycle, unless any edits are requested. Again, the flowchart attached in Schedule 1 lists out the various steps and timelines connected with your review and approval of the Content and edits. You are entitled to request up to two rounds of edits on any item of Content within the stipulated timelines. If you do not provide us with approval on the Content or edited Content as the case may be within the stipulated timelines, it will be deemed approved and the preparation and delivery of your Content will commence.
  9. PUBLICATION
    1. Once the Content is approved or deemed approved, the status of the Content will appear as approved and ready to publish and will be communicated to you via email or through the Zeentree software.
    2. 9.2 It will be your sole responsibility to publish the Content, unless agreed otherwise via your account manager. If you decide not to publish the Content, we accept no responsibility whatsoever for this decision.
  10. SUBSEQUENT CONTENT PRODUCTION
    1. Once you approve the Content, or if there is deemed approval as outlined above, your next round of Content will be delivered to your dashboard.
    2. The procedure and timelines for the two allowable edits is outlined in the flowchart attached in Schedule 1.
    3. The Content Delivery Cycle will continue as outlined above while your Subscriptions continue to remain active.
  11. SUBSCRIPTION FEES AND PAYMENT TERMS
    1. The prices of the Subscriptions and other products and services (‘Products’) will be as quoted on our site from time to time. We take all reasonable care to ensure that all prices are correct at the time when the relevant information is entered onto our site. Notification of any changes in prices is deemed to be complete upon their publication on our site.
    2. Any changes in prices will not affect any Subscriptions and Products which were purchased prior to the change.
    3. Set Up Fee: You must pay a one time Set Up Fee for each account. The Set Up Fee will be mentioned on our site or may be requested via email. The Set Up Fee is not refundable under any circumstances.
    4. Subscription Fee:Subscriptions must be purchased on a twelve month contract basis and you will be billed on a monthly basis. In advance of each month during your twelve month term, we will automatically bill your credit card on a monthly basis the fees for the chosen Subscriptions that are mentioned on our site at the time of purchase, in addition to any applicable taxes.
    5. Renewal Fee: Unless you cancel earlier in accordance with the terms of this Agreement your Subscriptions will renew automatically each year on the day that you subscribed, Your credit card will be automatically charged in advance for each renewal and based on the renewal fees which are applicable on the renewal date. The renewal fees may change from time to time and will be mentioned on our site.
    6. Invoice Payment Option: If your Subscriptions cost under a certain amount of money (this amount varies by service location), the invoice payment method will not be available as an option. If your Subscriptions cost over a certain amount of money, you may have the option to pay by invoice. Should you require the invoice payment option, you must raise appropriate requests in writing to Zeentree and agree to complete the appropriate invoicing request forms. Zeentree reserves the sole discretion to approve or reject your request for the invoice payment option and on such terms that it deems fit. Zeentree will communicate its decision within fourteen (14) working days from the date on which your request is raised. If your request is approved, invoices will be provided to you via email in advance of each year or each month as the case may be.
    7. Change of Payment Method: If your original reasons for choosing invoice or credit card change, for example, if you adjust your Subscriptions so that the payment amount is lower so that you no longer qualify for invoice payments, you can change your payment method. Changing your payment method involves calling billing support. Further information on this can be provided to you by email on request.
    8. Unsuccessful Billing Attempts: If an attempt is made to charge you based on the billing information provided by you and the attempt is unsuccessful, an email notification will be sent to you within twenty four (24) hours and you will be provided with a link to update the billing information you have on file. We will then attempt to charge you again within twenty four (24) hours of the update. We will automatically attempt to charge you every seven (7) days from the initial date on which payment was due. A second unsuccessful attempt to charge you will result in a temporary suspension of your access to all products and services provided by us including the Zeentree software, your account, your Content Calendar and all items of Content. A third unsuccessful attempt will result in a termination of this Agreement and you will permanently not be able to access any products and services including the Zeentree software, Subscriptions, Products, any items of Content, your account and the Content Calendar.
    9. You expressly acknowledge that refunds will not apply under any circumstances and the full details of any fee arrangements are as set out in this clause 11.
  12. UPGRADE OF SUBSCRIPTION AND PRODUCTS
      1. You are able to upgrade your subscription package at any time through your account on the website www.zeentree.com by adding any new subscriptions and/or products that you require.
      2. The new billing fees will come into effect in the following billing cycle and the new Subscription and Content will be delivered to you following thirty (30) working days after the billing date.
  13. GRANT OF RIGHTS
    1. We grant and license to you, the right to publish, perform, display, reproduce, distribute, create derivative works and sell the delivered and approved Content in any type of media, including, but not limited to, print and/or online media, in whole or in part, via all electronic, online, or any other media, now known and hereafter developed, throughout the world.
    2. Until Content is (1) approved or deemed approved, and (2) entirely paid by you, you will have no rights whatsoever in the Content. Any violations of this clause will be enforced by us.
  14. CANCELLATION AND UPGRADE POLICY
    1. If you wish to discontinue the service at any point of time, you must do so by contacting us and raising a Membership Cancellation request through support on our site and provide us with at least fourteen (14) working days to process your request. Any amounts which were charged prior to the cancellation request being raised or prior to the termination of this Agreement will continue to be applicable and will not be refunded under any circumstances.
    2. If you wish to upgrade to the next package, you may do so by notifying us in writing at least seven (7) days prior to your monthly billing date. The fees for the upgrade will be based on the charges which are applicable at the date of the request, and will be included in your next monthly bill. The production and delivery cycle for the upgraded package will be as per the standard delivery workflow schedule attached in Schedule 1.
    3. You may wish to keep a copy of your Membership Cancellation request for your own records.
  15. TERMS OF SOFTWARE LICENSE
    1. You undertake to agree to and abide by the terms of the Zeentree software license which are attached as Schedule 2.
  16. LIMITATION OF LIABILITY
    1. We will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
    2. any loss of profits, sales, business, or revenue;
    3. loss or corruption of data, information or software;
    4. loss of business opportunity;
    5. loss of anticipated savings;
    6. loss of goodwill; or
    7. any indirect or consequential loss.
    8. Our total liability to you in respect of all losses arising under or in connection with our site or any Contract that you have entered into with us shall in no circumstances exceed the value of the purchased Subscriptions and Products.
    9. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Subscriptions and Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the articles or news reports and Content are suitable for your purposes.
    10. We have no liability whatsoever for the Content once you publish it in any form on any media at all.
  17. DISCLAIMER OF WARRANTY
    1. Our Subscription service and all materials contained therein are provided on an ‘as is, as available’ basis without warranty of any kind, either express or implied, including but not limited to, any implied warranties of fitness for a particular purpose, quality, suitability, truth, accuracy or completeness, title, or non-infringement other than those which are implied by and incapable of exclusion, restriction or modification under applicable law in your jurisdiction.
    2. You expressly agree that use of the content provided by us to you as part of your Subscription, is at your discretion and at your own risk. No oral or written information or advice given by our site or the employees or affiliates of Sekari shall create or imply a warranty or in any way increase the scope of our liability.
    3. We make no representations or warranties whatsoever about any other website which you may access through our site. When you access through our site another website, please be aware that it is completely independent; our site has no control over the content on that other website. Our site is not responsible to you for any transmission problems of downloaded or otherwise used content of this site or any form of website downtime. We do not warrant that our site will be uninterrupted, timely, secure, or error-free or that defects in or on our site will be corrected. You also acknowledge and agree that you will be solely responsible for any damage to your computer system or loss of data that results from the download or use of material or data which you may find in or on our site.
  18. INDEMNITY
    1. You agree to defend, indemnify, and hold us harmless, our officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, liabilities, and other costs, including, without limitation, reasonable legal, attorneys’ and accounting fees, reasonably incurred in the defence of any claim or suit arising out of or otherwise related to these Terms, including, without limitation, any breach by you of these Terms and any information or data provided by you and used in relation to the Content.
    2. We will promptly notify you by e-mail of any such claim or suit, and cooperate fully, at your expense, in the defence of such claim or suit. We may participate in the defence of such claim or defence at our own expense, and choose our own legal counsel, but we are not forced or obligated to do so.
  19. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event outside Our Control, as defined in Clause 19.2.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, Royal demise or decree, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    4. we will contact you as soon as reasonably possible to notify you; and
    5. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
  20. NO UNAUTHORIZED COPYING OF CONTENT OF THIS SITE
    1. By using our site, you agree to prevent any unauthorized copying of our site or any of the content contained therein. You represent and warrant that you will not illegally download, copy, or redistribute any of the content appearing on our site. You will be obligated to immediately destroy any information or content you have illegally downloaded, printed or otherwise copied from our site.
  21. THIRD PARTY FEES
    1. You acknowledge that access to our site may involve third party fees, such as Internet service provider or airtime charges. You are solely responsible for these fees. In addition, you must provide and are responsible for all equipment necessary to access and use our site
    2. Usernames and Passwords
    3. If a username and a password are given to you by us, they shall remain our exclusive property and are issued to you only in the form of a revocable license. You are required to keep the username and password confidential.
  22. NO AGENCY RELATIONSHIP
    1. Nothing in these Terms shall be deemed to constitute, create, imply, give effect to, or otherwise recognize a partnership, employment, joint venture or formal business entity of any kind between us and you. The rights and obligations of the parties shall be limited to those expressly set forth herein.
  23. TERMINATION OF SUBSCRIPTION
    1. Without limiting other remedies, we may issue a warning or terminate your access to the Subscription and Products at any time, with or without advance notice or permission, if:
    2. we believe that you have breached any material term of these Terms;
    3. we are unable to verify or authenticate any information you provide to us; or
    4. we decide to stop operating the Subscription and Products entirely or parts thereof.
    5. You agree and acknowledge that neither us nor any third party acting on our behalf shall be responsible or liable to you for any termination of your Subscriptions. After termination by us, re-registration of you for other Subscriptions and Product is strictly forbidden.
    6. We disclaim any and all liability or responsibility arising from fraudulent entry. In case of fraud, we will take all necessary and appropriate actions under applicable federal, state, and international laws.
  24. COMMUNICATIONS BETWEEN US
    1. When we refer, in these Terms, to “in writing”, this will include e-mail.
    2. If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
  25. OTHER IMPORTANT TERMS
    1. You acknowledge that in entering into any Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
    2. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on our site if this happens.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. These Terms and any Contract between us are governed by the laws in force in the Emirate of Dubai.
    7. Any dispute arising out of or in connection with these Terms and any Contract between us, including any question regarding their existence, validity or termination, shall be subject to the non-exclusive jurisdiction of the Courts of the Dubai International Financial Centre.
    8. Each party irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection it may have to disputes arising out of or in connection with these Terms and any Contract between us being heard in the Courts of Dubai International Financial Centre on the grounds that it is an inconvenient forum (forum non conveniens).

ZEENTREE SOFTWARE LICENCE TERMS

  1. AUTHORIZED USERS
    1. 1.1 You may allow your employees or independent contractors to use the Zeentree software on your behalf (“Authorized Users”). As a condition to such use, Authorized Users shall agree to abide by the terms set forth herein.
    2. 1.2 Each Subscription is entitled to be accessed by a maximum of five (5) Authorized Users. If you wish to provide access to additional Authorized Users, you must request Zeentree in writing. Zeentree may approve or reject your request at its sole discretion and on such terms as it deems fit.
    3. 1.3 You and any Authorized Users must immediately notify us in the event that you or any Authorized User becomes aware of any violation of the terms of this Agreement. You will be liable for any breach by any Authorized User.
  2. CUSTOMER REPRESENTATIONS ABOUT THE CONTENT
    1. 2.1 It is important to Zeentree that you do not use the Zeentree software to infringe the rights of others. As such, you represent and warrant to us that to your knowledge (i) you have the right to share any content via the Zeentree software, and (ii) the posting and sharing of any content via the Zeentree software does not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights or any other rights of any person or entity.
  3. COPYRIGHT POLICY
    1. 3.1 You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights.
  4. RESTRICTIONS ON YOUR USE OF THE ZEENTREE SOFTWARE.
    1. You may not rent, lease, lend, sell, redistribute, reproduce or sublicense the Zeentree software. You may not copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Zeentree software, or any part thereof. If for some reason these restrictions are prohibited by applicable law or by an agreement we have with one of our licensors, then the activities are permitted only to the extent necessary to comply with such law or license(s). You must not exploit the Zeentree software in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.
    2. In addition, you agree that you will not:
      1. upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that may invade another’s right of privacy or publicity;
      2. create a false identity for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Zeentree representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
      3. upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements);
      4. upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another;
      5. use the Zeentree software in a manner that adversely affects the availability of its resources to other users;
      6. upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other similar form of solicitation, commercial or otherwise;
      7. violate any applicable local, state, national or international law;
      8. delete or revise any material posted by any other person or entity unless such material is incorrect and you are permitted to delete or revise it;
      9. register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services if you are not expressly authorized by such party to do so;
      10. harvest or otherwise collect information about others; or
      11. use any robot, spider, scraper, or other automated or manual means to access the Zeentree software, or copy any content or information on Zeentree software.
      12. Zeentree may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the applicable privacy policy for the Zeentree software, Zeentree reserves the right at all times to disclose any information as Zeentree deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
  5. LIMITATIONS ON AVAILABILITY
    1. 5.1 The Zeentree software or some aspects thereof may not be available in all languages or in all countries. We make no representation that the Zeentree software is available or permitted in any particular location. Use of the Zeentree software is void where prohibited. You use the Zeentree software at your own initiative and are responsible for compliance with any applicable laws. We may also impose limits on the use or access to the Zeentree software as required by law.
  6. SUPPORT AND MAINTENANCE
    1. We will provide you with a reasonable amount of email and chat support regarding use of the Zeentree software. Scheduled system maintenance shall take place from time to time, and during such time, the Zeentree software may be unavailable. Emergency maintenance may be required at other times in the event of system failure. We make no guarantees about software uptime.
  7. THIRD PARTY OFFERINGS
    1. Similarly, to enjoy certain third party offerings, certain third party terms (each, “Third Party Terms”) may apply. Third Party Terms will be presented for review and acceptance at the time that you undertake such activity within the Zeentree software, and any such Third Party Terms shall constitute an agreement between you and such third party. We are not responsible for such third party offering.